Please read T&C before purchasing.
Ordering of Goods
The items that you have ordered may differ from the images in the website. It might be due to the quality of the images or the resolution of the screen. The quality of our apparels are worth the price range. Some items are pre-order items. Therefore, shipping will take around 10-15 working days from the date of payment. We will update you once we have received the shipment.
An invoice payment will be send to your email within 24 hour, please check your junk mail if you do not receive the email. We will only process your pre-order once we have received your payment. Therefore, you will only be able to receive the orders early if you make your payment early.
Payment & Delivery of Goods
Local Postage
Free of Charge for all local (Singapore) orders
Takes around 2 - 3 working days after the shipment has arrived in Singapore
Registered Postage
Additional SGD$4 flat rate
Takes around 3 - 5 working days after the shipment has arrived in Singapore
Strictly no COD or Meet ups
Refund & Exchange Policy
All of the goods are brand new.
Goods sold are not refundable or exchangeable. We will not be liable for damaged items or lost in the local delivery process. If you are concern about losing your order, please kindly opt for registered postage. We strongly recommend you to measure your existing apparels for estimation before placing orders.
Laundry Care
For the first few washes, please hand wash all apparels as colours may run.
Do not bleach or soak the apparels.
The apparels are recommended to tumble dry. Always iron on cool/low heat and inside out for apparels with printed designs.
Disclaimer
The Urban Loft is NOT an authorized dealer or representative of the items being offered for sales here.
All trademarks and trade names are the property of their respective owners and are used here for identification purposes only.
